Return Policy

Zeitfuss values your shopping experience. If you are not satisfied with the received goods or there are quality issues, you can apply for a return according to the following policy. We will provide you with convenient and hassle-free return services.

Return Application Conditions: Return applications must be submitted within 30 days of receiving the goods. Applications submitted after this period will not be accepted.
The goods must be in brand new, unused condition, with complete packaging (including product labels, tags, accessories, instructions, etc.), and free from damage, stains, or signs of alteration.
For returns due to product quality issues (such as damage, malfunction, or discrepancies with the description), clear photos of the product and order information are required. Returns will be processed after confirmation by customer service.

The following items are not eligible for return: intimate apparel, food, customized goods, and opened cosmetics and personal care products (for hygiene and safety reasons).

Return Process

Submit Application: Send a return application to our customer service email address: service@zeitfuss.com, specifying your order number, product name, reason for return, and contact information, and attach relevant supporting documents (such as photos of quality issues);

Review and Confirmation: Our customer service will review your application within 2 business days. Once approved, we will send the return address and return instructions to your email address;

Send Goods: You must return the goods to the designated address within 7 days of receiving the return notification. Return shipping costs: ① For returns due to quality issues, zeitfuss will cover the shipping costs. You can apply for reimbursement after returning the goods using the tracking number; ② For returns not due to quality issues (such as personal preference, wrong purchase, etc.), you will be responsible for the shipping costs;

Inspection and Refund: After receiving the returned goods, we will complete the inspection within 3-5 business days. Once confirmed, the refund will be returned to your original payment account. The refund arrival time depends on the payment platform's rules.

Special Note: If the goods are damaged or lost during transportation, please contact customer service within 48 hours of signing for the package and provide the courier waybill and photos of the damaged goods. We will assist you in holding the logistics company accountable and arrange for a replacement or refund.